Case Studies
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Cartonboard Optimisation
Built a nonlinear optimisation model for a large European cartonboard and paper manufacturer to improve production planning across hardwood and softwood resources, pulp preparation, silo storage, machine demand, and external sales opportunities.
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Finance Intelligence Data
Designed and implemented a large scale data orchestration and validation framework for a telecom data platform, ensuring reliable delivery of highquality datasets to analytics and downstream systems. This project replaced fragmented legacy processes with an automated solution, and enhanced trust in the data.
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Call Transcript Analysis
Developed a pipeline to analyze customer service call transcripts using LLMs for automated summarization, sentiment analysis, and issue classification. Enabled faster insight generation and quality monitoring by extracting key themes, and customer intent from thousands of conversations.
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Call Centre Simulation
Simulated end-to-end call centre operations using discrete event modelling to optimise staffing, queue logic, and service levels. The model incorporated realistic arrival patterns and agent handling times to test performance under varying demand.
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