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Call Centre Simulation
Simulated end-to-end call centre operations using discrete event modelling to optimise staffing, queue logic, and service levels. The model incorporated realistic arrival patterns and agent handling times to test performance under varying demand.
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Route Optimisation
Designed and implemented an optimisation system for municipal waste collection routes, reducing operational costs and improving service reliability. The model accounts for geospatial constraints, traffic patterns, and bin pickup schedules to generate efficient daily routing plans.
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