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Call Transcript Analysis
Developed a pipeline to analyze customer service call transcripts using LLMs for automated summarization, sentiment analysis, and issue classification. Enabled faster insight generation and quality monitoring by extracting key themes, and customer intent from thousands of conversations.
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Route Optimisation
Designed and implemented an optimisation system for municipal waste collection routes, reducing operational costs and improving service reliability. The model accounts for geospatial constraints, traffic patterns, and bin pickup schedules to generate efficient daily routing plans.
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Data Warehouse
Built a modern low cost data warehouse, integrating multiple data sources via Azure Functions and Docker based pipelines. The solution centralised reporting, applied consistent business logic, and improved data accuracy, enabling faster, evidence based decisions.
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Robotic Process Automation
Developed and deployed an RPA solution that automated manual reporting processes, halving the workload and doubling delivery speed while eliminating data errors. The project improved efficiency, reduced costs, and created a platform for scaling automation across the organisation.
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